The brand identity development is rarely a smooth process.
Creating a brand identity that is meaningful to your audience begins with uncovering your brand promise. Your brand promise is what your audience will gain from what you have to offer. It’s not about you; it’s about them. It’s what you want them to think of when they hear your name.
Uncovering our own brand promise was the result of exploration, introspection and pages and pages of notes. It all eventually coalesced into a vision. There were no shortcuts. However, getting there was only the first part of the journey toward creating a brand identity that would stand the test of time. We still had to set the right tone and find our voice. From there, we had to connect it to our audience and develop a name, tagline and message that meant something to them.
While developing our business name, we ran into obstacles that pushed us in creative directions we never anticipated. In light of ever-expanding trademark registrations and a shrinking pool of available URLs, we found that many of our best ideas were already taken. While that brought with it some validation of concept, our final result ended up looking differently than what we had first envisioned. It forced us to focus on the “why”s instead of the “what”s from a number of different perspectives. But we got exactly where we needed to be. And we could only have arrived there through that long and sometimes daunting process that forced us out of our own comfort zone.
And, even then, that was just the brand identity.
Uncovering your promise and developing an identity are foundational steps. The real brand building comes next. You need to concisely articulate the brand promise, promote its value in meaningful terms, become the trusted resource by educating your audience, and, above all, consistently deliver the goods. That takes commitment, diligence, persistence, time and, above all, patience.
When we work with a client to create or retool their brand identity, it’s crucial that, whatever the end result, it’s something in which they feel genuine ownership. (After all, it’s their business, not ours.) We get there by including them in every stage of the process. But it also relies on their openness and willingness to be challenged. Often, we have to push them out of their comfort zone. It’s vital that they be compelled to see their business the way others do before they can be objective about what they truly stand for and why it matters.
If you’re looking to create a new brand identity or enhance your current one, expect to be deeply involved, regularly challenged and perhaps a bit frustrated. It surely won’t happen overnight. But your patience will certainly pay off.
Building a great brand is never once-and-done. It’s more than a name, logo and graphics. It’s a frame of mind — an experience — with a narrative that stays relevant and makes its audience part of the story.
The tagline is not about who you are or what you sell. It’s about them: your target audience. So, you better make sure it’s concise, direct and memorable, so they recall it the each time they hear your name.
The bankruptcy courts are full of great ideas that were undermined by ineffective branding and promotion. Build it and they will come? No, they won’t. Not unless you make them really want to. Or, better yet, need to.